​Effective Date: 2025

Business Name: Kind & Grace

Contact Email: contact@kindandgrace.co.uk

 

This Privacy Policy explains how your data is collected, used, and stored when you engage with us through our online shop, sign up for events, sessions, or when you interact with our website. It has been written to comply with the UK GDPR and other relevant data protection laws.

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PART 1: SHOP & RETAIL CUSTOMERS

 

When you make a purchase through our online shop, we collect personal data such as your name, email address, billing and shipping address, and in some cases, your phone number. Your payment details are processed securely through third-party payment providers, and we do not store your card information. We may also collect information about your order history and how you interact with our website, including your IP address, through the use of cookies and analytics tools.

 

This data is used to process and fulfil your orders, to contact you regarding your purchase, and—if you’ve given your consent—to send you product updates or marketing emails. Your data also helps us improve our website and overall customer experience.

 

We process your data based on a few legal grounds: fulfilling a contract with you (such as completing your purchase), complying with our legal obligations (such as keeping tax records), and with your consent (for things like newsletters). Where necessary, we also rely on our legitimate interest in ensuring a safe and efficient service.

 

To support the functionality of our website and business operations, we may use trusted third-party services such as payment processors (like Stripe or PayPal), email marketing platforms (like Mailchimp), and analytics tools (like Google Analytics). These providers are GDPR-compliant and handle your data securely in accordance with their own privacy policies.

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PART 2: GROUPS, EVENTS & THERAPY SESSIONS

 

When you sign up for an event, therapy session, or group experience, we collect your name, email address, and phone number so we can communicate with you before and after the session. You may also be asked to complete a registration or consent form, which may include optional health-related information or declarations about your physical or mental wellbeing. These forms are collected to ensure we meet our ethical, legal, and insurance responsibilities, and to ensure that you’re participating voluntarily and with a clear understanding of your own responsibility for your health.

 

This information is used solely for the purpose of preparing for and delivering the session or event you’ve registered for. Any health disclosures you choose to make are given freely and treated with the highest confidentiality. These forms are stored securely and never shared.

 

By submitting a form, you acknowledge that you are participating voluntarily and take full responsibility for your own health and wellbeing. You also confirm that you understand these services are not a substitute for professional medical or psychological treatment.

 

We process this kind of data based on your explicit consent, as well as our legal obligation to maintain appropriate records. In some cases, we also rely on our contractual obligation to deliver the service you’ve booked.

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Cookies & Website Analytics

 

We use cookies and similar technologies to enhance your experience on our website. Cookies help us track anonymous visitor data, understand how our site is used, and make improvements to performance and design. You can choose to disable cookies through your browser settings at any time, although doing so may affect certain functionalities of the site.

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International Users

 

Our services are available to users in the UK, EU, and USA. By accessing our website or services from outside the UK, you agree to the transfer and processing of your data in accordance with this policy and applicable laws.

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Your Rights

 

Under data protection laws such as the UK GDPR, you have the right to access, correct, or delete your personal data. You may also withdraw your consent at any time, object to or restrict how your data is used, or request that we transfer it to another service provider where applicable. If you ever have concerns about your data, you have the right to file a complaint with the Information Commissioner’s Office (ICO) or your local data authority.

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Contact Us

 

If you have any questions about this policy or how your data is handled, or if you’d like to make a request regarding your personal information, please get in touch:

 

Kind & Grace

Email: contact@kindandgrace.co.uk